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Service-now.com is a modern software as a service (SaaS) ITSM solution with a series of modern ITIL-based service management applications, Web 2.0-based, on an expandable development platform.
On-demand models such as Service-now.com are based on the principle that the software is run by an external service provider, however. The employee only needs a browser and with this can access the applications via a secure connection. The customer only pays a use-based service charge and has no costs for licences, hardware, installation and maintenance. Service-now.com assumes costs and also responsibility for the ongoing operation and therefore relieves the customer of time-consuming administrative tasks, among other things.
Another advantage for smaller and medium-sized companies is the access to a large ITSM service range which would be difficult to realise with a conventional ITSM solution in terms of investment volume and own IT capacities.
Devoteam Genesis, a provider of IT service management solutions, has many years of project experience. As a Service-now partner we have the know-how and experience to make the most of your IT investment. Are you dealing with this matter? Then speak with our specialists!
Do you have any further questions about Service-now? Please use our contact form.