Inadequate quality of service (QoS) can result in lost customers and dissatisfaction among internal users. To improve QoS and thus harmonise response times and the availability of services and applications with the needs of the customers and internal departments, it is important to measure, analyse and diagnose services in general.

The Newtest™ product suite enables proactive E2E monitoring of services using active agents and therefore service quality monitoring. Not only the availability of a service can be documented but also information about transaction times, robustness as well as statistical variances can be determined with an E2E measuring method.

It is possible to carry out all types of transactions from simple data access and process procedures in an SAP system to transfer measurements in mobile areas (WAP, GPRS). The measured data can be compared and evaluated in comparison with the service level agreement (SLA).
 

There Are Numerous Benefits to this Solution:

• exact simulation of the behaviour of an end user
• practically every application can be measured E2E
• easy and quick application
• simple integration into the reporting platform
• documented QoS (in terms of application performance and end user)
• increase in user satisfaction (B2B, B2C; bad service means lost business!)
• cost optimisation (service trend analysis, event alarms)
• minimise the number of lost customers and staff
• understand influences on business (Who is affected by a performance problem? Where, how long, with what?)
• increase earnings and reduce operating costs
• optimise the overall IT infrastructure and improve motivation and satisfaction among employees

Do you have any further questions about Newtest™ or would you like a demonstration or documentation? Please use our contact form.