Pre-sorting error reports and separating the important messages from the unimportant has long been among the standard functions of network management systems. But this is nowhere near enough. The most important thing is to find the cause of the breakdown and to resolve it.

A network containing thousands of components, all of which communicating according to different transmission standards, based on various operating systems, and serving as a platform for hundreds of applications, is going to be prone to errors. If just one of the many parts in a network fails, either software or hardware, it will trigger a series of interruptions, breakdowns or failures. The network administrator does not just receive one report on his control console, but a flood of messages.

What Is most of Interest, however, Is what Started this Chain Reaction, or - to Put it Simply - the "Root Cause".
 

Our solutions provide support in isolating root causes and tracking down the problem as well as suppressing the secondary alerts to reduce confusion.