You want:

• availability, which all concerned parties understand in the same manner
• a user-oriented, measurable IT performance proof
• as service provider, to prove definitely, clearly defined and measurably the quality of the IT service to your customers
• as service recipient, to measure and account for the quality of internally and externally purchased IT services of user satisfaction
• objectivation of the availability discussion between service provider and service recipient
• to continuously improve quality parameters (Key Performance Indicator KPI) of your IT performance
• to recognise creeping worsening of the user performance early

Module 1: Definition of IT performance parameters
We assist you in the definition and introduction of user-oriented SLA/OLA/UC parameters.

Module 2: Presentation of IT performance parameters
Definition and development of the necessary measurement installation, support processes, organisation anchoring and monitoring and reporting tools

Module 3: Follow-up of IT performance parameters
Definition and development of follow-up processes: measured value interpretation and commentating, initiating performance based IT optimisation actions

We would be pleased to prepare a proposal especially aimed at your requirements and environment. Contact us here.