The IT services dependence has become so important that it influences performance and earning power of a company in a decisive manner. Therefore, through service level contracts, customer and service provider agree on quality and level of service. However, such a contract is only the beginning! The definition of parameters and values presents a major challenge. Emotional quality discussion between service provider and service recipient are a daily occurrence as each party has a different understanding of availability. Facts are difficult to prove.

How can the IT performance provided or received be measured, accounted for and evaluated in a user and business oriented manner and be continuously improved with meaningful quality parameters? And all this is to be achieved without own resources and without capital-intensive investments in tools and measurement installations?

We are providing the right solution option for you! Whether it be a project or operating effort. Make use of our extensive, all-inclusive know-how in measurement IT performance based on Best Practice.

Our offer: ICT Performance Controlling (IPC)

IPC Project Performance Modules
We are looking after you from the beginning to the end, during development and implementation of measurement installations up to the point of definition, presentation and post processing of the IT performance parameters. After conclusion, operation is at your own responsibility.

IPC Operating Performance Modules
After successful project conclusion we assume the entire operation of your measurement installation including the recording of the relevant SLA/OLA/UC measurement data and support you with the optimal utilisation of the IT performance presentation platform and the performance interpretation and its optimisation.