EFFICIENT ENT-TO-END INFRASTRUCTURE
AND PERFORMANCE MANAGEMENT
Central business processes, which are the key to the economic success of
a Company are today more than ever dependent on the services provided by
information technology, in order to meet their business needs and satisfy
their corporate aims.
Different systems,
server and desktop applications at the various locations of the company
must work together perfectly over the IT network.
Errors, fluctuations in performance or indeed breakdowns cost MONEY
- and the longer it takes to identify and correct a fault, the more it
costs.
To manage the whole
staff you need automated Performance & Reporting solution which provide
a model of network and server performance
based on real data, thus maximizing the performance of the whole IT infrastructure
and the strategic value of the IT Communication. The IT department is given
a view from the user's side, allowing it to concentrate on important business
processes - e.g. customer inquiries are answered in a reasonable time or
SLA's complied with.
IT managers are given
a complete overview of current faults, as well as historic performance
trends, enabling them to identify and resolve IT infrastructure problems
in good time. The company management obtains a realtime view of the performance
from a business point of view, classified by areas and processes, e.g.
whether a call center is able to process an additional 1000 calls per day.
Seminar
invitation on this subject
END-TO-END INTEGRATED MANAGEMENT
WITH EHEALTH
As businesses increasingly
leverage technology to gain competitive advantage, the Internet infrastructure
- made up of networks, systems, and applications - becomes a strategic
business asset that mandates constant management. Managing the complete
end-to- end infrastructure involves not only managing the individual components,
but also the entire service experience delivered by the combined components.
Concords eHealth
Suite provides the comprehensive solution for automating technology management
of the complete end-to-end infrastructure. The eHealth Suite combines fault
and performance management across applications, systems, and networks,
providing both real-time management and complete performance history. By
combining modular, best-of-breed network, system, and application management
products into a single integrated view, eHealth Suite enables IT executives
and managers to rapidly achieve operational control of their entire end-to-end
infrastructure and strategic business processes.
Details generated
by eHealth are displayed in reports and visual interfaces providing you
with a concise, yet comprehensive picture of the entire
infrastructure.
It will enable
you to:
- Identify and analyse
potential end-to-end issues real-time and automatically notify appropriate
IT personnel
- Manage faults for
network devices, systems, and applications
- Manage performance
of Frame Relay, LANs, WANs, Routers, Switches, ATM, Remote Access Equipment,
QoS, Wireless LAN, DSL, VoIP, and Cable technologies
- Generate customized
views of the performance of your services spanning applications, systems,
and networks
- Measure and monitor
actual end-user application response time in any commercial or custom
Windows or Web applications that are TCP/IP based
- Manage systems and
applications for Windows and UNIX
- Facilitate tests
of response time and availability of Internet services, business applications,
and network services
- Generate reports
to document service level agreements (SLAs) by customer, region, and technology
for executives, IT managers, and technical personnel
- Provide reports
for capacity planning, probable fault detection, and service level documentation
- Manage major off-the-shelf
applications like e-mail, Web servers, databases, firewalls, and network
services
Read
more
Information
package
If you are interested
in more information about End-to-End Infrastructure and Performance Management
please order our Information package by
eMail.
-referring to "Information
Package"
Note: Please do
not forget your address.
Content
of the package e.g.
The eHealth Content Guide provides a in-depth explanation of sample reports
and displays and is designed to present the insight necessary to:
- optimize IT performance,
- enable informed
capacity planning decisions,
- spot trends,
- speed time to problem
resolution,
- enable quick roll-out
of revenue generating services,
- and identify potential
problems before they affect your users and customers.
REAL-TIME MONITORING, PERFORMANCE
AND FAULT MANAGEMENT
A standalone performance
management solution tells you what's about to break whereas a standalone
fault management solution informs you of what's broken. Using these two
solutions separately leads to unacceptable MTTR because there are too many
false alarms, GUIs and databases are different, and you are unable to establish
context to raw data because alarms are not associated with history.
To help you overcome
these challenges, eHealth Suite integrates performance and fault management
across applications, systems, and networks in a single personalized business
view, provides association with performance history, and stores data in
a single database. You are able to reduce your MTTR because you can identify
critical problems quickly, investigate and fix them within a short period
of time.
Read more about LiveHealth
Manager
Read more about
Fault Manager
SERVICE LEVEL MANAGEMENT
As a service provider
or corporate IT manager, you’re responsible for delivering network
access and application services to thousands of users in locations world-wide.
While you promise to deliver on contracted levels of service, you and your
users/clients need to be 100 percent certain you’re meeting your SLA
metrics—many of which are attached to financial penalties.
Read
more
SYSTEM AND APPLICATION
MANAGEMENT
System and application
management has risen in importance as companies grow increasingly dependent
on their Web servers, database servers, e-mail, and other applications.
The consumer-to- business and business-to-business models expose services
externally, and there are high expectations for systems/apps managers to
provide zero-downtime application services and peak system performance.
Read
more
APPLICATION RESPONSE
TESTING ON AVAILABILITY OF IP SERVICES AND APPLICATIONS
A company's ability
to meet its goals depends to a significant extent on the performance and
quality of its information systems.
NewtestT products
from Auditec simplify the implementation and follow-up of service level
agreements (SLA), both in real time and as the need arises.
NewtestT works by
periodically executing pre-recorded operator-defined actions, TCP-IP services,
or commands. It uses these simulations to establish a response time reference.
Scenarios are created and run automatically at specified intervals in their
scheduled calendar.
Measurement and monitoring
of the response time, availability and service level provided to users
for critical business applications and transactions, at agencies and locally
in the production room. Verification of SLA compliance between IT management
and the company's business units.
- "User"
response times and accessibility of critical applications from different
locations.
- Operational availability
of business processes and critical applications.
- Response time and
availability of each proactive measurement and monitoring of internal
application services delivered to the company's different business units
by the IT department.
- End-to-end testing
of the operational availability.
The NewtestT suite
is aimed at the IT departments of firms, telecom operators, ISPs, ASPs
and outsourcing companies that want to offer their customers end-to-end
visibility of all types of services, critical applications and business
processes.
Read
more
GENESIS MANAGED SERVICE (GMS)
The benefits
of End-to-End Performance and SLA Management are many, but the size of
such a project often exceeds a company's staff resources
and IT budget. The GENESIS service solution makes this an affordable reality
from small to large businesses by providing IT Performance and SLA
reporting, together with access to skilled analyst's.
Instead of major investments in software, hardware and services, the company
pays an annual user fee for a pre-defined "Managed Service".
This
fee covers installation, configuration and all operation. Thus the customer
does not have to tie up any additional staff resources, but can immediately
obtain the services offered and benefit from established know-how. Through
the training courses and support activities included in the service,
the customer is able to interpret the information obtained correctly, and
immediately put in hand the measures needed to increase efficiency.
Managed Reporting Service (MRS)
MRS is a company-wide reporting platform, which displays and documents
the quality and availability of the IT processes critical to the business,
independently of the existing IT infrastructure such as routers, switches,
servers or LAN/WAN. The overall view not only serves as an information
input for planning and conception, but helps to generate added-value and
save costs across the whole IT infrastructure. MRS is designed in such
a way that
you can already evaluate the first important results within a month. Thanks
to the modular structure, adaptation or expansion to suit changed requirements
for the monitoring service, fault management and reports is easily possible
at any time.
MRS Network:
Complete, unbroken monitoring of your network to detect performance bottlenecks,
recognize excess capacity and obtain an overall picture of who is using
what service.
MRS Server:
Complete, unbroken monitoring of your server systems.
MRS Response:
Information about the availability and quality of IP services, with the
aid of reproducible active measurements.
MRS Realtime:
online monitoring and supervision on the basis of realtime data and historical
information for the IT infrastructure. Alarm messages
are generated in the integral Fault Management System.
In order that you can make the best use of the data obtained via the reporting
process, GENESIS COMMUNICATION also supports you in
evaluating this and helps you find solutions to technical problems (SLA
interpretation).
CONTACT
FORM
